Who we are

SofGent is an AI product and software development studio. For personal information collected through this website, SofGent is the organisation responsible for deciding how and why that information is used.

Information we collect

Information you provide

When you submit our contact form, email us, or speak with us about a project, we may collect your name, work email address, phone number, organisation, project requirements, and the contents of your message. Please do not send confidential, financial, health, or other sensitive information through the website contact form.

Information collected automatically

Our website and hosting providers may process technical information such as your IP address, browser and device type, requested pages, timestamps, referrer information, and security or diagnostic logs. We use this data to deliver, secure, troubleshoot, and understand the website.

How and why we use information

• To respond to enquiries and discuss potential projects.
• To provide requested services and manage client relationships.
• To operate, secure, diagnose, and improve the website.
• To prevent spam, abuse, fraud, and other harmful activity.
• To comply with legal obligations and protect our legal rights.

Where data-protection law requires a lawful basis, we rely on steps taken at your request before entering a contract, performance of a contract, our legitimate interests in operating and securing our business, consent for optional analytics, or compliance with a legal obligation, depending on the processing involved.

We do not sell personal information. We do not use website enquiries for automated decision-making that produces legal or similarly significant effects.

Cookies and analytics

We store your cookie choice in your browser so the site can remember it. If you select Accept all, Google Tag Manager and analytics tools configured through it may use cookies or similar technologies to help us understand site usage. Analytics storage remains denied when you select Essential only.

You can clear the sg-cookie-consent value from your browser's local storage to make the consent prompt appear again. Your browser also lets you delete or block cookies, although some website features may not work as expected.

Sharing, service providers, and international transfers

We disclose personal information only where reasonably necessary to run the website and respond to you. Recipients may include website hosting and infrastructure providers, email and communications providers, analytics providers where you consent, professional advisers, and public authorities where disclosure is legally required.

Some providers may process information outside your country. Where required, we use appropriate contractual or other safeguards for these transfers. Third-party websites linked from our site operate under their own privacy policies.

Retention and security

We keep personal information only for as long as needed for the purposes described above, including to respond to enquiries, maintain necessary business records, resolve disputes, and meet legal requirements. The period varies according to the nature of the information and our relationship with you.

We use reasonable administrative, technical, and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or a portable copy of your personal information, and to object to certain processing or withdraw consent. Withdrawing consent does not affect processing already carried out lawfully.

To make a request, email us using the address below. We may need to verify your identity before completing it. You may also have the right to lodge a complaint with the data-protection authority where you live or work.

Children

This business website is not directed to children, and we do not knowingly collect personal information from children through it. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

Changes to this policy

We may update this policy to reflect changes to our website, providers, or legal obligations. We will publish the revised policy here and update the date at the top of the page.